PRIVACY POLICY

Last Updated: March 11, 2025

1. INTRODUCTION

Welcome to Eddy's Learning Academy ("Eddy," "we," "our," or "us"), an educational AI tutor service offered by TinyTap LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (goeddy.com) and services, including our real-time voice conversation and interactive widget features.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

We may collect the following types of information that you voluntarily provide to us:

Account Information: When you register for an account, we collect your name, email address, and other contact information.
Payment Information: If you make a purchase, we collect payment details, billing address, and other information necessary to process your payment. Note that payment processing is handled by our third-party payment processors (Stripe and Braintree), and we do not store complete payment information on our servers.
Communication Data: Information contained in your communications with us, including customer support inquiries sent to [email protected].
Voice Data: Audio recordings and transcripts from your interactions with our AI tutor.
Learning Data: Information about your educational progress, preferences, and interactions with our platform.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

Device Information: IP address, browser type, operating system, device type, and other technical information.
Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy section below.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To provide and maintain our services, including the AI tutoring experience
To process your payments and manage your account
To personalize your learning experience
To improve our services and develop new features
To communicate with you about your account, updates, and promotional offers
To analyze usage patterns and optimize our website performance
To ensure the security of our services and prevent fraud
To comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

4.1 Service Providers

We share your information with third-party vendors, service providers, and contractors who perform services on our behalf, including:

Payment Processors: Stripe and Braintree to process your payments.
Email Service Provider: MailChimp to send you emails and newsletters.
Analytics Provider: Google Analytics to analyze website usage.
Marketing and Advertising: Facebook for advertising and remarketing purposes.
AI Service Providers: OpenAI and ElevenLabs to power our real-time conversation features.

Please note that information shared with these service providers is subject to their respective privacy policies:

OpenAI: https://openai.com/policies/row-privacy-policy/
ElevenLabs: https://elevenlabs.io/privacy-policy

4.2 Conversation Data Shared with AI Providers

When you interact with Eddy's AI tutor, we send information that comes up in the conversation to our AI providers (OpenAI and ElevenLabs) to facilitate the real-time conversation experience. This may include:

Voice recordings
Transcribed text from conversations
Questions, responses, and educational content discussed during tutoring sessions

4.3 Other Disclosures

We may also disclose your information:

To comply with applicable laws, regulations, legal processes, or governmental requests
To enforce our Terms of Service and other agreements
To protect our rights, property, or safety, and that of our users or others
In connection with a business transfer, such as a merger, acquisition, or sale of assets

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

7.1 European Economic Area (EEA), United Kingdom, and Other Regions (GDPR)

If you are located in the EEA, United Kingdom, or other regions with similar data protection laws, you may have the following rights under the General Data Protection Regulation (GDPR):

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request the deletion of your personal information in certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal information in certain circumstances.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our purposes for collecting the information, and the categories of third parties with whom we have shared the information.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising purposes.
Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of your sensitive personal information to specified purposes.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights.

7.3 How to Exercise Your Rights

To exercise your privacy rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

8. CHILDREN'S PRIVACY

Our service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. Please note that we do not actively verify the age of our users.

9. COOKIES POLICY

9.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

9.2 How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: These cookies are necessary for the website to function properly.
Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed.

9.3 Third-Party Cookies

We also allow third parties to place cookies on your device when you visit our website, including:

Google Analytics for website analytics
Facebook for advertising and remarketing purposes

9.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can also use browser extensions or tools such as the Digital Advertising Alliance's Consumer Choice Tool to manage or opt-out of certain cookies.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally, including the use of standard contractual clauses approved by the European Commission.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

13. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us at:

TinyTap LLC

1811 Silverside Road

Wilmington, DE 19810, USA

Email: [email protected]